(+44) 23 9298 8466
Registered Office: Unit 11 Dakota Business Park, 14 Downley Road, Havant, Hampshire, PO9 2NJ.
Registered Company Address: Bishopstone, 36 Crescent Road, Worthing, West Sussex, BN11 1RL.
Essential information we collect
In operating our store, it is essential for us to capture some information about your device, such as your IP address and information related to your visit when you browse our store. For example, this might include time-stamp, the last page or product you visited, the indication that you logged in.
We do that in order to:
- Remember who you are after you log in so that you do not need to authenticate at each click;
- Monitor if our website is running with the high performance we are dedicated to providing;
- Let you browse between products without having to start back from the home page at each click;
- Remember if you put something in your shopping cart before you decide to checkout; and
- Control that your data is processed securely.
Order information you expressly provide
If you buy something from our store, we will need more specific information about you. To fully process your order and ship the product(s) you selected, we need your personal data such as your first and last name, your email address and your shipping and billing address. We also use your contact and order information to send you communication related to the processing of your order. We will ask you to provide this information in our “checkout page” before letting you finalise your purchase with the payment.
Signing up for an account makes us happy because it confirms your interest in our store. It should also make you happy because we will remember your information and, when you decide to buy our products, you do not have to provide all of your information over again - you just have to log-in. We also provide you the possibility to easily withdraw your consent and delete your account. Just connect with us at the contact details at the bottom of the page.
If you have started to buy one of our products, but have not completed the purchase, you may have provided partial information, such as your email. In that case, we might send you an email to remind you about your interest. If you are not comfortable in receiving further emails of this kind, we will give you a simple opportunity to opt-out. Your privacy means a lot to us and we will stop sending you these communications right away.
If you have completed a purchase, we will send you an email to ask you to review the product you bought. We want to be sure that whether you love your purchase or have a complaint, you can share your opinion with other customers.
We also use some specific information related to your visit, such as the timestamp of your visit, the page or the product you viewed, where you are coming from (if you came to our store because you clicked on an advertisement or you just opened our direct link). This is very similar to the “essential information,” but we use it to provide you with a personalised experience. The information on your visit provides us with insights on your interests and allows us to send you relevant communications. We capture this information through cookies, called a "beacon," that we allow you to block.
If you subscribe to receive emails from Monsters Ink. we will use data about your visit and orders to send you personalised emails. This data is processed to send you relevant emails that you enjoy.
We also personalise our online marketing using your data to help create adverts on web properties like Facebook and Instagram.
Other uses of personal data
We use personal data to gain analytical insights to browsing and purchase behaviour. To enable this, we use companies such Google to process the data on our behalf. Your data is shared only so they can provide the service we have contracted with them, and may not be shared for any other reason.
How do we process your information?
We use an external provider to run our store, Shopify.
Payment: Our store is PCI-DSS compliant (a very strict industry standard with requirements for the security of credit card information), but we want to use accredited companies to process your credit card information.
We use Shopify Payments and PayPal for securely processing payments.
Shipping: We integrate with a number of shipping companies to fulfil your orders. We use Royal Mail as our main shipping company.
Partnering with highly specialised external companies allows us to focus on what we do best: selling great products.
How can you control your personal data?
If you are one of our customers who is in the EU, and we are specifically selling our products to the Member State where you are located, you have specific rights that we are honoured to enforce without undue delay: Access, Correct, Erasure, Port, Object. If you cannot exercise your choice on your account page or if you do not have an account with us, please reach out to us, at the contact details at the bottom of this page. We will be more than happy to help.
How long do we keep your data?
We keep your data for as long as you have an account with us. We also keep some data for security investigation. Most importantly, we have specific obligations for fraud detection and tax reasons. Therefore, we might need to retain certain data even if you ask to delete it.
Do we have any legal obligations when handling your data?
Many. We might need to share your personal information to comply with applicable legal obligations when requested to do so for fraud investigations as an example.
Who can you reach out to for privacy matters?
Unit 11 Dakota Business Park
14 Downley Road
Do you need to lodge a complaint?
If you have any privacy complaint, you have the right to lodge a complaint with our supervisory authority. https://ico.org.uk/