Delivery & Returns

Christmas 2024 Last Posting Dates (Royal Mail)

To ensure your items arrive in time for Christmas, please be aware of the recommended last posting dates for Royal Mail services:

• 2nd Class / Free Shipping – Wednesday, 18th December 2024

• 1st Class – Friday, 20th December 2024

• Express Courier – Saturday, 21st December 2024

Please note: While these are the recommended dates, delivery times may vary due to the high volume of mail during the festive season. As such, we cannot guarantee delivery by Christmas for any orders placed after these dates.

We recommend ordering as early as possible to avoid delays.

Royal Mail 2nd Class Tracked (Estimated 2-5 Working Days) - £3.40

Royal Mail 1st Class Tracked (Estimated 1-3 Working Days) - £4.20

Express Tracked Delivery (Estimated Next Working Day) - £6.95

If you would like to come collect your order from our warehouse, select the Pick up option at checkout. Once you've placed your order, you'll receive an order confirmation email for proof of payment. We'll then notify you by email when your order is ready to collect (usually within 1-2 hours, stock permitting).

Pick up is available between 8:00am-4:00pm Monday to Friday (excluding bank holidays).

• Orders must be placed before 2:00pm for same-day dispatch (excludes weekends and bank holidays).
• Royal Mail orders over £60 will be automatically upgraded to a signature service.
• Orders placed after 2:30pm on a Friday will not be shipped until Monday.

 

Christmas 2024 Last Shipping Dates for Europe & International Destinations

To ensure your items arrive in time for Christmas, please refer to the Royal Mail's recommended shipping dates for international deliveries:

• Tuesday, 3rd December 2024
  Africa, Asia, Australia, Caribbean, Central & South America, China (People’s Republic), Far & Middle East, New Zealand

• Wednesday, 4th December 2024
  Cyprus, Malta, Portugal, Spain

• Thursday, 5th December 2024
  Austria, Belgium, Denmark, Eastern Europe (excluding Czech Republic and Poland), France, Germany, Greece, Iceland, Ireland, Luxembourg, Netherlands, Norway, Slovakia, Switzerland, Turkey

• Friday, 6th December 2024
  Canada, Czech Republic, Finland, Italy, Poland, Sweden, USA

Please note: These are recommended dates and are not guaranteed. Delivery times may vary depending on destination and postal service conditions.

We advise ordering early to ensure your items arrive on time. 

Ireland, Spain
Tracked Delivery (Estimated 2-5 Working Days) - £5.99

Germany
Tracked Delivery (Estimated 2-6 Working Days) - £6.99

Austria, Netherlands, Portugal
Tracked Delivery (Estimated 2-7 Working Days) - £8.99

Belgium, Denmark, France
Tracked Delivery (Estimated 2-6 Working Days) - £9.99

Greece, Italy, Sweden
Tracked Delivery (Estimated 3-7 Working Days) - £10.99

Bulgaria, Cyprus, Luxembourg, Malta
Tracked Delivery (Estimated 3-8 Working Days) - £12.99

Czechia, Finland, Hungary, Romania, Slovakia, Slovenia, Switzerland
Tracked Delivery (Estimated 3-9 Working Days) - £13.99

Croatia, Estonia, Norway, Poland
Tracked Delivery (Estimated 4-8 Working Days) - £15.99

Latvia, Lithuania, Monaco
Tracked Delivery (Estimated 4-9 Working Days) - £16.99

Iceland
Tracked Delivery (Estimated 2-8 Working Days) - £19.99

IMPORTANT INFORMATION

Please allow up to 25 working days before reporting a parcel as missing.

In Germany, it's the law that you have your name on the door or mailbox. If the name is not on there the driver is not allowed to deliver the parcel and it will be returned to sender and refunded minus shipping cost.

If any orders get stuck in customs, we are unable to provide a delivery date.

Christmas 2024 Last Shipping Dates for Rest of the World

To ensure your items reach their destination in time for Christmas, please refer to the Royal Mail’s recommended shipping dates for non-European destinations:

• Wednesday, 9th October 2024
  All non-European destinations (except South Africa, Canada, Middle & Far East, USA)

• Monday, 21st October 2024
  Hong Kong, Middle & Far East, Singapore, South Africa

• Wednesday, 6th November 2024
  Canada, USA

• Monday, 2nd December 2024
  Cyprus, Eastern Europe, Greece, Iceland, Malta, Turkey, Western Europe

Please note: These are recommended dates and are not guaranteed. Delivery times may vary depending on destination and postal conditions.

We recommend placing your order as early as possible to ensure timely delivery.

Malaysia, Ukraine, Hong Kong, Australia, Israel, New Zealand
Tracked Delivery (Estimated 4-10 Working Days) - £9.99

Singapore, Turks and Caicos Islands, Canada, China, Saudi Arabia
Tracked Delivery (Estimated 5-10 Working Days) - £11.99

USA

Tracked Delivery via FedEx (Estimated 3-8 Working Days) - £13.99

Russia, Bahrain, South Korea, Brunei Darussalam, Jordan, Vietnam, Bangladesh, Nepal
Tracked Delivery (Estimated 4-15 Working Days) - £15.99

Grenada, Angola, Antigua and Barbuda, Congo, Mali, Saint Kitts and Nevis, Seychelles, India, Guatemala, Bahamas, Haiti, Egypt
Tracked Delivery (Estimated 7-16 Working Days) - £15.99

Oman, North Macedonia, Equatorial Guinea, Myanmar, Kuwait, Tonga, Falkland Islands, Cambodia, Japan, Iraq, Afghanistan, Qatar, Swaziland, New Caledonia, Namibia, Trinidad and Tobago, Thailand, Turkey, Montserrat, Nicaragua, Liberia
Tracked Delivery (Estimated 7-18 Working Days) - £19.99

Sri Lanka, Kosovo, Bermuda, Anguilla, Lao People’s Democratic Republic, Lebanon, Ivory Coast, Cameroon, Armenia, Liechtenstein, Burkina Faso, Burundi, Bhutan, Fiji, Colombia, Argentina, Kenya
Tracked Delivery (Estimated 9-18 Working Days) - £22.99

Serbia, South Africa, Indonesia, Philippines, Pakistan, Gabon, Montenegro, Zambia, Saint Lucia, Zimbabwe, Senegal, Barbados, Vanuatu, Mauritius, Bosnia and Herzegovina, Costa Rica, Maldives
Tracked Delivery (Estimated 10-19 Working Days) - £24.99

Curacao, Peru, Kiribati, Reunion, Honduras, Malawi, United Arab Emirates, Nigeria, Lesotho, Paraguay, Comoros, Tunisia, Tajikistan, Aruba, Jamaica, Albania, Mozambique, French Polynesia, Cayman Islands, Solomon Islands, Dominican Republic, Rwanda
Tracked Delivery (Estimated 8-20 Working Days) - £27.99

Belize, Bolivia, Sierra Leone, Faroe Islands, Bonaire, Sint Eustatius and Saba, El Savador, Uruguay, Guinea-Bissau, Georgia, Djibouti, Suriname, Saint Vincent and the Grenadines, Benin, Saint Pierre and Miquelon, Belarus, Chile, Ecuador, Chad, Congo, Algeria, Niger, Uganda, Botswana
Tracked Delivery (Estimated 8-21 Working Days) - £29.99

Mexico, Martinique, Panama, Morocco, Greenland, Guadeloupe, Madagascar, Togo, Nauru, Moldova, Turkmenistan, Gambia, Gibraltar, Wallis and Futuna, Kyrgyzstan, Azerbaijan, Eritrea, Cabo Verde, Dominica, Andorra, Kazakhstan, Ethiopia, Tanzania, Central African Republic, French Guiana, Ghana
Tracked Delivery (Estimated 9-22 Working Days) - £33.99

Mongolia, Puerto Rico, Uzbekistan, Guinea, Mauritania, Mayotte, Cook Islands, Netherlands Antilles, Virgin Islands, Samoa, Guyana, Papua New Guinea
Tracked Delivery (Estimated 4-12 Working Days) - £39.99

Northern Mariana Islands, American Samoa, Guam, Marshall Islands, Micronesia, Palau, Saint Barthelemy
Tracked Delivery (Estimated 10-23 Working Days) - £53.99

Please allow up to 25 working days before reporting a parcel as missing.

The delivery cost does not include any applicable duty or customs tariffs that may be levied upon importation. These charges must be paid by the consignee. Unfortunately, if any orders get stuck in customs, we are unable to provide a delivery date.

VAT is not charged on overseas deliveries to countries outside of the EU. The UK 20.00% VAT is automatically deducted from the price.

How do I return my order?

If you are not satisfied with your order for any reason, you can submit a return request by sending an email to support@monstersink.com.

Before making a request, please read our return details below.

Shipping errors

Should we make an error with your order by sending you an incorrect product, you of course may return the item. We will rectify the error in a timely manner and reimburse you for any shipping expense. Please contact us to discuss the details prior to returning any item.

Damaged Items

If a product you ordered arrives damaged, please email photos of the product and packaging as soon as possible to support@monstersink.com.

Changed your mind?

Any unused, unopened product may be returned for a full refund.

Return claims must be made within 30 days from the original purchase date.

When returning an item, please do so with the original packaging to ensure that the product is not damaged on its return journey. Please also ensure you get proof of delivery, either by receipt or a tracking reference.

Back Orders

If a product you have ordered is out of stock at the time of shipping, we will automatically back order it and deliver it at no additional shipping cost when it becomes available.

Cancelled Orders

Any order cancelled by the customer prior to processing will be deleted from our system without any charge. Should an order be cancelled by the customer after it has been processed and shipped, the customer will be responsible for returning the parcel at their expense or refusing delivery. Orders are refunded within 10 days.

Returned free shipping orders

If an item was ordered with free delivery and is later returned for a refund due to not being picked up from a post office or incorrect shipping details due to customer error, the original shipping charge we incurred will be deducted from the amount refunded to your debit/credit card. All returns made within the 14 day cooling off period receive a full refund.

All returned items must be sent at the customer’s expense. If we have authorised a return, please ship the item back to us within 30 days of having received the authorisation. Please enclose a copy of the original invoice or email confirmation if possible. Give us a short description of the situation on the invoice and be sure that a daytime phone number is included so we can contact you if necessary. Please pack the item in a manner which will ensure it arriving undamaged.

Returns Address

Unit 11 Dakota Business Park
14 Downley Road
Havant
PO9 2NJ
United Kingdom